30 DAYS TO RETURN, RE-SIZE,
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange, but we will work with you to come to amenable resolution.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item that is returned more than 30 days after delivery
Re-design / Re-size
At THEFUTUREOFJEWELRY, we want you to be happy with your ring. We want you to love it. That's why we are offering one complimentary re-design or re-size in the first 30 days after purchase--just pay any additional material cost (if applicable).
Returns / Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We will accept exchanges/re-designs/re-sized pieces one time within thirty days gratis for no additional fee--just pay the difference in material cost (if applicable). If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 500 WEST CERMAK ROAD #318, CHICAGO, IL, 60616, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 500 WEST CERMAK ROAD #318, CHICAGO, IL, 60616, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.