FAQ


      MOST POPULAR QUESTIONS

      When will my order ship?
      We process and ship orders from our Chicago warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking “My Account” and then “My Orders.”

       

      How will my shipment arrive?

      Your jewelry will arrive individually wrapped and sealed to ensure they safely get to you. We recommend a jewelry organizer for storage, and a pouch for travel. You can purchase additional De Rigueur Designs pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.

      I love your Micro-Influencer Program and the partnerships! How can I work with De Rigueur Designs™?

      We love working with a huge range of unique personalities and brands and do so through a wide variety of programs, including Guest Bartender. If you are interested in working with us as a brand or personality partner, please reach out to PARTNERSHIPS@THEFUTUREOFJEWELRY.COM (Note: If you are an active blogger, please reach out to BLOGGER@THEFUTUREOFJEWELRY.COM with all inquiries).

      What information do I need to know before ordering a custom personalized piece?

      All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks; you can find an item’s production time on its product page. Products are created at our discretion, and we will not produce any jewelry containing profane language. If you have questions about your custom piece, please email HELPME@THEFUTUREOFJEWELRY.COM.

       

      What is your jewelry made of?

      De Rigueur Design™ has no back inventory. Each piece is made specially for you and is backed by a 5-year warranty. Returns/size exchanges are accepted within the first 90 days. Upon check out, your 3D CAD (computer aided design) file is generated and immediately submitted to the team of 3D print engineers and specialists to print on industrial 3D printers. De Rigueur Designs™ Jewelry

      Our 14k gold-plated jewelry pieces are fabricated using a complex eight-step process:

      • the model is 3D-printed in wax using a specialized high-resolution 3D printer operated by the experts at shapeways
      • the wax model is then placed in a container where liquid plaster is poured in around it
      • once the plaster sets, the wax is melted out in a furnace, and the remaining plaster becomes the mold
      • molten brass is poured into the mold and allowed to harden and the plaster is broken away, revealing your jewelry
      • the piece is carefully cleaned and hand-polished in preparation for plating and finishing
      • the plating process is a two layer of tin-rhodium is applied to provide strength and durability, then plated in 14k yellow, rose, or white gold, or black rhodium after plating, each piece is coated with a permanent clear glossy coating

        Our fine jewelry pieces are fabricated using a similar five-step process:

        • the model is 3D-printed in wax using a specialized high-resolution 3D printer operated by the experts at shapeways
        • the wax model is then placed in a container where liquid plaster is poured in around it
        • once the plaster sets, the wax is melted out in a furnace, and the remaining plaster becomes the mold
        • molten 14k gold is poured into the mold and allowed to harden and the plaster is broken away, revealing your jewelry
        • the piece is then carefully cleaned and hand-polished to give it the trademark gold luster.

          How should I care for my jewelry?

          De Rigueur Designs’ jewelry is extremely durable. Every piece ships inside a protective pouch which doubles as a microfiber cleaning cloth. Our jewelry pieces are extremely durable, and coated in a coating close to the hardness of diamonds. Use the non-monogrammed sides of the pouch to wipe off any debris. If heavily soiled, rinse with water for 30 seconds, and wipe dry with the pouch.

          Who do I contact for press inquiries?

          For all press inquiries email PRESS@THEFUTUREOFJEWELRY.COM

          PAYMENT & BILLING

          What methods of payment do you accept?

          We accept Amazon Pay, Visa, Mastercard, Discover, American Express and PayPal.


          Why was my credit card declined?

          Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at HELLO@THEFUTUREOFJEWELRY.COM

           

          PROMOTIONS

          Can I apply a promotion code to an order I already placed?

          Shoot us an email within 24 hours at HELLO@THEFUTUREOFJEWELRY.COM


          Are any items excluded from promotion codes?

          In general, promotion codes cannot be used on gift cards and promotional-priced products. Styles from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email HELLO@THEFUTUREOFJEWELRY.COM


          How are promotional discounts applied to orders?

          All promotion codes are applied to the order before taxes are deducted from the product subtotal. For example, if your total is $99 before tax on an order and you have a 10% discount, the pre tax total would be $89.10.

           

          PRODUCT COMMITMENT

          Are all jewelry pieces coated with Nanogloss™?

          De Rigueur Designs (TM) has adopted a proprietary sonochemical deposition process using a non-toxicuv-resistanthydrophobicoleophobiccorrosion-resistant9h-hardness-levelgloss developed from nanotechnology. Nanogloss™ mimics the surface structure of the lotus flower–the lotus effect refers to self-cleaning properties that are a result of ultra hydrophobicity as exhibited by the leaves of nelumbo or “lotus flower”. dirt particles are picked up by water droplets due to the micro- and nanoscopic architecture on the surface, which minimizes the droplet’s adhesion to that surface. Nanogloss™ bonds to the precious metal layer at at the molecular level, filling in any nano-pores and creating a permanent, glossy, protective layer and offering superior performance. this nano coating formulation used as industrial protective applications for planes, boats, oil rigs, and nuclear power plants meant to hold up the the most extreme conditions.


          Are your products hypoallergenic?

          All of our jewelry pieces are hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free.

          Our Quality Guarantee?

          If your jewelry is less than perfect upon arrival, we want to know! Send a photo to HELLO@THEFUTUREOFJEWELRY.COM, and our Team will get back to you with a solution. We’re here to help Monday – Friday, 9am – 6pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a full refund using our pre-paid return label.

           

          MATERIALS

          Look and Feel

          All Gold products go through extensive hand-polishing to give them a smooth, shiny finish.14k Gold has a subtle, warm coloring, while 18k Gold is brighter and more vibrant. 14k Rose Gold has a pinkish tint, and 14k White Gold looks like silver with a hint of gold.Sterling Silver is highly hand polished to a "wet" sheen and looks very shiny.

          Composition

          14k Gold consists of 58% Gold, 31% Copper, 10% Silver, and 1% Zinc.14k Rose Gold consists of 58% Gold, 40% Copper, 1% Silver, and 1% Zinc.14k White Gold consists of 58% Gold, 24% Copper, 9% Zinc, and 9% Nickel. 

          Handling and Care

          Gold can be maintained with most non-abrasive cleaners. Avoid exposing to household bleach, which can cause corrosion and discoloration.

          How it's 3D printed

          Gold

          Gold models are 3D printed using a complex five-step process. First, the model is printed in wax using a specialized high-resolution 3D printer. It is then put in a container where liquid plaster is poured in around it. When the plaster sets, the wax is melted out in a furnace, and the remaining plaster becomes the mold.Molten Gold is poured into this mold and set to harden. The plaster is broken away, revealing your new product. The product is then carefully cleaned and hand-polished to give it the trademark Gold luster. Please be aware that polishing can wear down or fill in very fine details and edges. Polishing also removes a bit of material from your product in order to smooth it out, so the exact volume may be slightly smaller than that of your digital model.

          Silver3D

          Printed Sterling Silver products are made using a three-step process. The products are created with a lost-wax casting process using a high-resolution 3D wax printer. The 3D printed wax model is put in a container and liquid plaster is poured around it to create a mold. After the plaster sets, the wax is melted out and molten silver is poured into the plaster mold. The plaster is then pulled away to reveal the silver and the finished product is polished for a smooth surface.

          PRICING

          Precious Metal Pricing: 14K Gold (Yellow, Rose, White) Material Volume - the amount of material* needed to 3D print your product Production - associated production costs including labor; quality control; machine maintenance; general utilities; and other supporting services required to 3D print your product
          • Note that the price of precious metals may fluctuate based on international market demand. This may impact the underlying material price.

           

          Precious Metal Pricing

          Precious Metal Pricing: Silver

          Material Volume - the amount of material* needed to 3D print your product

          Production - associated production costs including labor; quality control; machine maintenance; general utilities; and other supporting services required to 3D print your product

          • Note that the price of precious metals may fluctuate based on international market demand. This may impact the underlying material price.

           

          Custom Painting Pricing

          Custom Painting Pricing: Resin + Custom Color Enamel Paint

          Material Volume - the amount of material* needed to 3D print your product

          Production - associated production costs including labor; quality control; machine maintenance; general utilities; and other supporting services required to 3D print your product

          Color Development - cost of labor, materials, machine maintenance, R&D, testing of custom enamel paint color

          • Note that the price of precious metals may fluctuate based on international market demand. This may impact the underlying material price.

            Please contact admin@thefutureofjewelry.com for custom pricing_