FAQs address common questions from our clients.
If you still have questions or need assistance, feel free to reach out.
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MADE FOR YOU
30 DAYS TO RETURN,
RE-SIZE, RE-DESIGN
RE-SIZE, RE-DESIGN
Return Policy
How long do I have to return or resize my piece?
You have 30 days from the day your piece is delivered to start a return, a re-size or a re-design. We count from delivery rather than from your order, so
the time we spend making the piece never eats into your window. After 30 days we will still try to help - write to us and we will see what we can do.
What do I get back if I return something?
Everything we make is designed by you and made for you, so a returned piece cannot simply go back on a shelf. Within the 30 days you can send a piece back for
an exchange, a re-size, a re-design, or store credit for what you paid. We do not give cash refunds on custom pieces.
That is not the case if something is wrong with the piece - see What if my piece arrives damaged, faulty, or is the wrong item? below.
That is not the case if something is wrong with the piece - see What if my piece arrives damaged, faulty, or is the wrong item? below.
What condition does the piece need to be in?
It needs to come back in the same condition it reached you in, in its original packaging, with a receipt or proof of purchase. Normal wear from trying it on is fine and
expected - we mean that it should not be damaged, altered, or repaired by someone else.
Is anything excluded?
Three things:
- Digital downloads. Once you have downloaded the file, we cannot take it back, so these are sold as final.
- Gift cards.
- Resin pieces. We do not refund resin designs. If the print reaches you wrong, broken or the wrong size, we will work with you on a re-print or a re-design at no cost to you.
- Digital downloads. Once you have downloaded the file, we cannot take it back, so these are sold as final.
- Gift cards.
- Resin pieces. We do not refund resin designs. If the print reaches you wrong, broken or the wrong size, we will work with you on a re-print or a re-design at no cost to you.
What if my piece arrives damaged, faulty, or is the wrong item?
Then none of the above applies. Email us at help@tfoj.com with a photo and we will replace the piece or refund you in full, whichever you prefer, and
we pay the shipping both ways.
You do not need to be inside the 30 days for a manufacturing fault, and nothing in this policy limits the rights the law gives you where you live.
You do not need to be inside the 30 days for a manufacturing fault, and nothing in this policy limits the rights the law gives you where you live.
Refund Status
When do you actually issue a refund?
When a piece reaches you damaged, faulty or wrong, and when you cancel an order before we have started making it. In both cases the money goes back to the card or account
you paid with.
How long does a refund take?
We approve or decline within 2 business days of the piece reaching us, and email you either way. Once approved, we send the refund within
5 business days. Your bank then takes its own time to post it - usually 5 to 10 business days.
I have not received my refund.
Check your bank account once more, then contact your card company, then your bank - a posted refund can sit invisible for a few days at each step.
If you have done all three and it is still missing, email help@tfoj.com and we will chase it from our end.
If you have done all three and it is still missing, email help@tfoj.com and we will chase it from our end.
Item Exchanges
Can I exchange, resize or redesign my piece?
Yes - and the first one is on us. We offer one complimentary re-size, re-design or exchange within 30 days of delivery. You only pay the difference if the
new piece uses more material or a different metal.
How do I start one?
Email help@tfoj.com before you send anything. We will confirm what you want changed and tell you where to send the piece.
Please do not mail a piece to us unannounced - an unexpected package of jewelry is easy to lose track of, and we cannot take responsibility for one we were not expecting.
Please do not mail a piece to us unannounced - an unexpected package of jewelry is easy to lose track of, and we cannot take responsibility for one we were not expecting.
Gift Orders
Can I return a gift?
If the piece was marked as a gift when it was bought and shipped straight to you, you will receive store credit for its value once it reaches us, sent to you by
email.
If it was not marked as a gift, or the buyer had it shipped to themselves to pass on to you, the credit goes back to them instead - which does mean they will know about the return.
If it was not marked as a gift, or the buyer had it shipped to themselves to pass on to you, the credit goes back to them instead - which does mean they will know about the return.
Shipping Info
Who pays for return shipping?
You do, if you are returning a piece because you changed your mind or want it changed. Original shipping costs are not returned.
We pay it, both ways, if the piece is faulty, damaged or not what you ordered.
We pay it, both ways, if the piece is faulty, damaged or not what you ordered.
How should I send it back?
Email help@tfoj.com first and we will confirm the address to use.
Please use a tracked service, and consider insuring anything worth more than $75. Until a returned piece reaches us it is still in the carrier's hands, and we cannot refund or exchange something that never arrives.
Please use a tracked service, and consider insuring anything worth more than $75. Until a returned piece reaches us it is still in the carrier's hands, and we cannot refund or exchange something that never arrives.
How long will my exchange take to arrive?
Once we have your piece, a re-size is usually quick; a re-design means making the piece again, so it takes about as long as the original did. We will give you a date when we
confirm the exchange.
CAN WE HELP?
Please get in touch by email or make an appointment
2026 TFOJ - ALL RIGHTS RESERVED
MADE FOR YOU
30 DAYS TO RETURN,
RE-SIZE, RE-DESIGN
RE-SIZE, RE-DESIGN
Return Policy
How long do I have to return or resize my piece?
You have 30 days from the day your piece is delivered to start a return, a re-size or a re-design. We count from delivery rather than from your order, so
the time we spend making the piece never eats into your window. After 30 days we will still try to help - write to us and we will see what we can do.
What do I get back if I return something?
Everything we make is designed by you and made for you, so a returned piece cannot simply go back on a shelf. Within the 30 days you can send a piece back for
an exchange, a re-size, a re-design, or store credit for what you paid. We do not give cash refunds on custom pieces.
That is not the case if something is wrong with the piece - see What if my piece arrives damaged, faulty, or is the wrong item? below.
That is not the case if something is wrong with the piece - see What if my piece arrives damaged, faulty, or is the wrong item? below.
What condition does the piece need to be in?
It needs to come back in the same condition it reached you in, in its original packaging, with a receipt or proof of purchase. Normal wear from trying it on is fine and
expected - we mean that it should not be damaged, altered, or repaired by someone else.
Is anything excluded?
Three things:
- Digital downloads. Once you have downloaded the file, we cannot take it back, so these are sold as final.
- Gift cards.
- Resin pieces. We do not refund resin designs. If the print reaches you wrong, broken or the wrong size, we will work with you on a re-print or a re-design at no cost to you.
- Digital downloads. Once you have downloaded the file, we cannot take it back, so these are sold as final.
- Gift cards.
- Resin pieces. We do not refund resin designs. If the print reaches you wrong, broken or the wrong size, we will work with you on a re-print or a re-design at no cost to you.
What if my piece arrives damaged, faulty, or is the wrong item?
Then none of the above applies. Email us at help@tfoj.com with a photo and we will replace the piece or refund you in full, whichever you prefer, and
we pay the shipping both ways.
You do not need to be inside the 30 days for a manufacturing fault, and nothing in this policy limits the rights the law gives you where you live.
You do not need to be inside the 30 days for a manufacturing fault, and nothing in this policy limits the rights the law gives you where you live.
Refund Status
When do you actually issue a refund?
When a piece reaches you damaged, faulty or wrong, and when you cancel an order before we have started making it. In both cases the money goes back to the card or account
you paid with.
How long does a refund take?
We approve or decline within 2 business days of the piece reaching us, and email you either way. Once approved, we send the refund within
5 business days. Your bank then takes its own time to post it - usually 5 to 10 business days.
I have not received my refund.
Check your bank account once more, then contact your card company, then your bank - a posted refund can sit invisible for a few days at each step.
If you have done all three and it is still missing, email help@tfoj.com and we will chase it from our end.
If you have done all three and it is still missing, email help@tfoj.com and we will chase it from our end.
Item Exchanges
Can I exchange, resize or redesign my piece?
Yes - and the first one is on us. We offer one complimentary re-size, re-design or exchange within 30 days of delivery. You only pay the difference if the
new piece uses more material or a different metal.
How do I start one?
Email help@tfoj.com before you send anything. We will confirm what you want changed and tell you where to send the piece.
Please do not mail a piece to us unannounced - an unexpected package of jewelry is easy to lose track of, and we cannot take responsibility for one we were not expecting.
Please do not mail a piece to us unannounced - an unexpected package of jewelry is easy to lose track of, and we cannot take responsibility for one we were not expecting.
Gift Orders
Can I return a gift?
If the piece was marked as a gift when it was bought and shipped straight to you, you will receive store credit for its value once it reaches us, sent to you by
email.
If it was not marked as a gift, or the buyer had it shipped to themselves to pass on to you, the credit goes back to them instead - which does mean they will know about the return.
If it was not marked as a gift, or the buyer had it shipped to themselves to pass on to you, the credit goes back to them instead - which does mean they will know about the return.
Shipping Info
Who pays for return shipping?
You do, if you are returning a piece because you changed your mind or want it changed. Original shipping costs are not returned.
We pay it, both ways, if the piece is faulty, damaged or not what you ordered.
We pay it, both ways, if the piece is faulty, damaged or not what you ordered.
How should I send it back?
Email help@tfoj.com first and we will confirm the address to use.
Please use a tracked service, and consider insuring anything worth more than $75. Until a returned piece reaches us it is still in the carrier's hands, and we cannot refund or exchange something that never arrives.
Please use a tracked service, and consider insuring anything worth more than $75. Until a returned piece reaches us it is still in the carrier's hands, and we cannot refund or exchange something that never arrives.
How long will my exchange take to arrive?
Once we have your piece, a re-size is usually quick; a re-design means making the piece again, so it takes about as long as the original did. We will give you a date when we
confirm the exchange.
FAQs address common questions from
our clients.
If you still have questions or need
assistance, feel free to reach out.
our clients.
If you still have questions or need
assistance, feel free to reach out.
CAN WE HELP?
Please get in touch by email or make an appointment
2026 TFOJ - ALL RIGHTS RESERVED