Frequently Asked Questions

 

 

Most Popular Questions


When will my order ship?

We process and ship orders from our Chicago warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking “My Account” and then “My Orders.”

How will my shipment arrive?

Your jewelry will arrive individually wrapped and sealed to ensure they safely get to you. We recommend a jewelry organizer for storage, and a pouch for travel. You can purchase additional De Rigueur Designs pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.

I love your Micro-Influencer Program and the partnerships! How can I work with De Rigueur Designs™?

We love working with a huge range of unique personalities and brands and do so through a wide variety of programs, including Guest Bartender. If you are interested in working with us as a brand or personality partner, please reach out to partnerships@thefutureofjewelry.com (Note: If you are an active blogger, please reach out to blogger@thefutureofjewelry.com with all inquiries).

What information do I need to know before ordering a custom personalized piece?

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks; you can find an item’s production time on its product page. Products are created at our discretion, and we will not produce any jewelry containing profane language. If you have questions about your custom piece, please email helpme@thefutureofjewelry.com.

What is your jewelry made of?

De Rigueur Design™ has no back inventory. Each piece is made specially for you and is backed by a 5-year warranty. Returns/size exchanges are accepted within the first 90 days. Upon check out, your 3D CAD (computer aided design) file is generated and immediately submitted to the team of 3D print engineers and specialists to print on industrial 3D printers. De Rigueur Designs™ Jewelry

Our 14k gold-plated jewelry pieces are fabricated using a complex eight-step process:

  • the model is 3D-printed in wax using a specialized high-resolution 3D printer operated by the experts at shapeways
  • the wax model is then placed in a container where liquid plaster is poured in around it
  • once the plaster sets, the wax is melted out in a furnace, and the remaining plaster becomes the mold
  • molten brass is poured into the mold and allowed to harden and the plaster is broken away, revealing your jewelry
  • the piece is carefully cleaned and hand-polished in preparation for plating and finishing
  • the plating process is a two layer of tin-rhodium is applied to provide strength and durability, then plated in 14k yellow, rose, or white gold, or black rhodium after plating, each piece is coated with a permanent clear glossy coating

Our fine jewelry pieces are fabricated using a similar five-step process:

  • the model is 3D-printed in wax using a specialized high-resolution 3D printer operated by the experts at shapeways
  • the wax model is then placed in a container where liquid plaster is poured in around it
  • once the plaster sets, the wax is melted out in a furnace, and the remaining plaster becomes the mold
  • molten 14k gold is poured into the mold and allowed to harden and the plaster is broken away, revealing your jewelry
  • the piece is then carefully cleaned and hand-polished to give it the trademark gold luster.


How should I care for my jewelry?

De Rigueur Designs’ jewelry is extremely durable. Every piece ships inside a protective pouch which doubles as a microfiber cleaning cloth. Our jewelry pieces are extremely durable, and coated in a coating close to the hardness of diamonds. Use the non-monogrammed sides of the pouch to wipe off any debris. If heavily soiled, rinse with water for 30 seconds, and wipe dry with the pouch.

Who do I contact for press inquiries?

For all press inquiries email press@thefutureofjewelry.com

 

Shipping


Through what carrier do your orders ship?

All U.S. orders are shipped via UPS Mail Innovations, USPS, UPS Ground or Air.

Do you ship internationally?

We do not ship internationally at this time.

I ordered a monogram and I’m still waiting on it. When will it ship?

All pieces spend 2 weeks in printing and production. For specific inquiries, shoot an email to hello@thefutureofjewelry.com

 

Returns


I just received my order, but I’d like to return part of it. Do you accept returns?

Of course! We love experimenting with jewelry and understand that you might change your mind. You can send all pieces back within 30-days of the ship date for a full refund or credit.

How can I ship my return back?

After a return is initiated, we will email a PDF prepaid USPS return label so you can easily send us your purchase. If you did not receive the label, you can email hello@thefutureofjewelry.com.We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. We do not offer free return shipping for international orders. Please address all returns to:

De Rigueur Designs™ RETURNS

2138 S INDIANA AVE

1208T

CHICAGO, IL 60616

Did you receive my return yet?

You will receive an email notification from hello@thefutureofjewelry.com when we process your refund. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.

What if I can’t find my original invoice??

Please print out the order confirmation email or the order information in your account. Without this information, we will be unable to process your return.

Can I exchange an item?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email hello@thefutureofjewelry.com

 

Payment & Billing


What methods of payment do you accept?

We accept Amazon Pay, Visa, Mastercard, Discover, American Express and PayPal.

Why was my credit card declined?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at hello@thefutureofjewelry.com

 

Promotions


Can I apply a promotion code to an order I already placed?

Shoot us an email within 24 hours at hello@thefutureofjewelry.com

Are any items excluded from promotion codes?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Styles from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email hello@thefutureofjewelry.com

How are promotional discounts applied to orders?

All promotion codes are applied to the order before taxes are deducted from the product subtotal. For example, if your total is $99 before tax on an order and you have a 10% discount, the pre tax total would be $89.10.

 

Product Commitment


Are all jewelry pieces coated with Nanogloss™?

De Rigueur Designs (TM) has adopted a proprietary sonochemical deposition process using a non-toxic, uv-resistant, hydrophobic, oleophobic, corrosion-resistant, 9h-hardness-level gloss developed from nanotechnology. Nanogloss™ mimics the surface structure of the lotus flower–the lotus effect refers to self-cleaning properties that are a result of ultra hydrophobicity as exhibited by the leaves of nelumbo or “lotus flower”. dirt particles are picked up by water droplets due to the micro- and nanoscopic architecture on the surface, which minimizes the droplet’s adhesion to that surface. Nanogloss™ bonds to the precious metal layer at at the molecular level, filling in any nano-pores and creating a permanent, glossy, protective layer and offering superior performance. this nano coating formulation used as industrial protective applications for planes, boats, oil rigs, and nuclear power plants meant to hold up the the most extreme conditions.

Are your products hypoallergenic?

All of our jewelry pieces are hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free.

Our Quality Guarantee?

If your jewelry is less than perfect upon arrival, we want to know! Send a photo to hello@thefutureofjewelry.com, and our Team will get back to you with a solution. We’re here to help Monday – Friday, 9am – 6pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a full refund using our pre-paid return label.