We process and ship orders from our Chicago warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking “My Account” and then “My Orders.”
How will my shipment arrive?
Your jewelry will arrive individually wrapped and sealed to ensure they safely get to you. We recommend a jewelry organizer for storage, and a pouch for travel. You can purchase additional De Rigueur Designs pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.
I love your Micro-Influencer Program and the partnerships! How can I work with De Rigueur Designs™?
We love working with a huge range of unique personalities and brands and do so through a wide variety of programs, including Guest Bartender. If you are interested in working with us as a brand or personality partner, please reach out to email@example.com (Note: If you are an active blogger, please reach out to firstname.lastname@example.org with all inquiries).
What information do I need to know before ordering a custom personalized piece?
All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks; you can find an item’s production time on its product page. Products are created at our discretion, and we will not produce any jewelry containing profane language. If you have questions about your custom piece, please email email@example.com.
What is your jewelry made of?
De Rigueur Design™ has no back inventory. Each piece is made specially for you and is backed by a 5-year warranty. Returns/size exchanges are accepted within the first 90 days. Upon check out, your 3D CAD (computer aided design) file is generated and immediately submitted to the team of 3D print engineers and specialists to print on industrial 3D printers. De Rigueur Designs™ Jewelry
Our 14k gold-plated jewelry pieces are fabricated using a complex eight-step process:
Our fine jewelry pieces are fabricated using a similar five-step process:
De Rigueur Designs’ jewelry is extremely durable. Every piece ships inside a protective pouch which doubles as a microfiber cleaning cloth. Our jewelry pieces are extremely durable, and coated in a coating close to the hardness of diamonds. Use the non-monogrammed sides of the pouch to wipe off any debris. If heavily soiled, rinse with water for 30 seconds, and wipe dry with the pouch.
Who do I contact for press inquiries?
For all press inquiries email firstname.lastname@example.org
All pieces spend 2 weeks in printing and production. For specific inquiries, shoot an email to email@example.com
Of course! We love experimenting with jewelry and understand that you might change your mind. You can send all pieces back within 30-days of the ship date for a full refund or credit.
How can I ship my return back?
After a return is initiated, we will email a PDF prepaid USPS return label so you can easily send us your purchase. If you did not receive the label, you can email firstname.lastname@example.org.We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. We do not offer free return shipping for international orders. Please address all returns to:
De Rigueur Designs™ RETURNS
2138 S INDIANA AVE
You will receive an email notification from email@example.com when we process your refund. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.
What if I can’t find my original invoice??
At this time, we cannot process exchanges. If you need a replacement for the same item, please email firstname.lastname@example.org
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at email@example.com
Shoot us an email within 24 hours at firstname.lastname@example.org
Are any items excluded from promotion codes?
In general, promotion codes cannot be used on gift cards and promotional-priced products. Styles from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email email@example.com
How are promotional discounts applied to orders?
All promotion codes are applied to the order before taxes are deducted from the product subtotal. For example, if your total is $99 before tax on an order and you have a 10% discount, the pre tax total would be $89.10.
De Rigueur Designs (TM) has adopted a proprietary sonochemical deposition process using a non-toxic, uv-resistant, hydrophobic, oleophobic, corrosion-resistant, 9h-hardness-level gloss developed from nanotechnology. Nanogloss™ mimics the surface structure of the lotus flower–the lotus effect refers to self-cleaning properties that are a result of ultra hydrophobicity as exhibited by the leaves of nelumbo or “lotus flower”. dirt particles are picked up by water droplets due to the micro- and nanoscopic architecture on the surface, which minimizes the droplet’s adhesion to that surface. Nanogloss™ bonds to the precious metal layer at at the molecular level, filling in any nano-pores and creating a permanent, glossy, protective layer and offering superior performance. this nano coating formulation used as industrial protective applications for planes, boats, oil rigs, and nuclear power plants meant to hold up the the most extreme conditions.
Are your products hypoallergenic?
If your jewelry is less than perfect upon arrival, we want to know! Send a photo to firstname.lastname@example.org, and our Team will get back to you with a solution. We’re here to help Monday – Friday, 9am – 6pm (EST). We aim to respond within 4 business hours. Additionally, you can always send it back for a full refund using our pre-paid return label.